Responsible Gaming at khalibet

1. Our Commitment to Safe Play

khalibet is committed to providing a gambling environment that is safe, fair, and transparent for every registered player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that while the vast majority of our players enjoy cricket betting, slots, and live casino games as a fun leisure activity, gambling can present genuine risks for a minority of individuals.

Our Responsible Gaming programme is built on four core principles:

• Player Autonomy: Every player has the right to set boundaries on their own account. We make protective tools easy to find and immediately effective.
• Transparency: We present spending and time-usage data clearly so players always know exactly how much they have deposited, wagered, and won or lost in a given period.
• Proactive Intervention: Our platform monitors for patterns that may indicate gambling harm — such as unusually frequent deposits following losses — and our support team may reach out proactively to offer assistance.
• Permanent Support Access: Responsible gaming support resources are accessible from any page on the khalibet platform, at any time, including during active gaming sessions.

We also conduct regular internal reviews of our responsible gaming tools to ensure they remain effective, accessible on all devices (including mobile browsers commonly used across Bangladesh), and easy to activate without unnecessary friction or delay.

2. 18+ Age Restriction Policy

Gambling on khalibet is strictly permitted for adults aged 18 years and above only. This is an unconditional requirement with no exceptions. We enforce our age restriction through multiple verification layers at the point of registration and during our KYC (Know Your Customer) review process.

Age Verification at Registration

Every new player is required to provide their date of birth during account registration. Any account where the declared age is below 18 years is automatically rejected at the point of sign-up. khalibet's systems flag dates of birth that suggest the registrant may be a minor, and those cases are escalated to our compliance team for manual review.

KYC Identity Checks

Before a player can process their first withdrawal, khalibet requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms both the player's identity and their date of birth. Any account where KYC review reveals that the player was under 18 at the time of registration will be immediately closed and all deposits returned, with no winnings paid.

Parental Guidance

If you are the parent or guardian of a minor and you are concerned that they may have accessed or attempted to access khalibet, please contact our support team immediately at support@khalibet. We will investigate promptly and take all necessary steps to secure the account. We also strongly encourage parents to use device-level parental control software to restrict access to online gambling websites on shared or family devices.

3. Deposit & Spending Limits

One of the most effective responsible gaming tools available on khalibet is the ability to set a hard cap on how much money you can deposit into your account over a defined time period. These limits are designed to help you stay within a budget you are comfortable with, regardless of your session outcomes.

How to Set a Deposit Limit

Deposit limits can be configured directly within your khalibet account settings under the Responsible Gaming section. The process takes less than two minutes and requires no documentation — simply enter the amount in BDT and confirm your choice. The limit takes effect immediately upon saving.

Reducing vs. Increasing Your Limit

A reduction in your deposit limit — for example, lowering your daily cap from ৳5,000 to ৳2,000 — takes effect immediately and cannot be reversed for at least 24 hours. This cooling-down period exists to prevent impulsive decisions made in the heat of a session from undermining the protection you have set for yourself.

An increase in your deposit limit, by contrast, does not take effect immediately. khalibet applies a mandatory 7-day review period before any upward limit change becomes active. During this window, you can cancel the increase request at any time, and your existing lower limit remains in force.

Loss Limits

In addition to deposit limits, khalibet allows you to set a maximum net loss limit over daily, weekly, or monthly periods. When your net losses for the period reach your chosen threshold, your account is temporarily restricted from placing further wagers until the period resets. This tool is particularly useful for sports bettors who want to set a strict stop-loss boundary on their cricket or live odds sessions.

4. Session Time Controls

Time passes quickly during an engaging cricket match or a fast-paced slots session. Session time controls on khalibet are designed to keep you aware of how long you have been playing and to give you the power to set firm boundaries on session duration — before you begin, not after the fact.

Session Time Reminders

khalibet displays a real-time session timer in your account dashboard. You can configure the platform to send you an on-screen notification after 30 minutes, 60 minutes, or any custom interval you choose. These reminders are informational — they do not interrupt your game but simply keep you informed.

Session Time Limits (Hard Cut-Off)

For players who want a firmer boundary, khalibet supports a hard session time limit. When your session reaches the duration you have set, one of two things happens depending on your preference:

• Warning Only: A full-screen alert is displayed reminding you of the time elapsed. You must actively dismiss the alert to continue playing, creating a deliberate pause for reflection.
• Automatic Logout: Your session is terminated automatically and you are redirected to the khalibet homepage. To play again, you would need to log back in and start a new session.

Reality Checks

Reality check notifications are periodic pop-up messages that appear during active play and display a summary of your current session: time elapsed, net result (win/loss in BDT), and total number of bets placed. These brief pauses for reflection are a highly effective behavioural tool for maintaining awareness during extended sessions. khalibet recommends enabling reality checks for any session exceeding 30 minutes.

5. Self-Exclusion & Cool-Off Tools

For players who recognise that they need a more substantial break from gambling, khalibet provides two levels of enforced account restriction: cooling-off periods and formal self-exclusion. Both tools are available directly from your account settings and can be activated at any time — including during an active session.

Cooling-Off Periods

A cooling-off period is a short-term voluntary account suspension that prevents you from placing bets or making deposits for a defined period. Available cooling-off durations on khalibet are:

• 24 hours
• 3 days
• 7 days
• 30 days

During a cooling-off period, your account remains visible — you can log in to review your transaction history and account balance — but all wagering functionality is disabled. The cooling-off period cannot be shortened once activated. It expires automatically at the end of the chosen duration.

Formal Self-Exclusion

Self-exclusion is a longer-term measure for players who feel their gambling has become, or is at risk of becoming, harmful. khalibet offers the following self-exclusion durations:

• 6 months
• 1 year
• 3 years
• Permanent (indefinite) exclusion

Once self-exclusion is activated, khalibet will immediately: disable all wagering and deposit functionality; unsubscribe your account from all promotional communications; and flag your account to prevent accidental re-activation by our team. Self-exclusion periods cannot be reversed early under any circumstances — including if you contact support and request reinstatement. This rule exists to protect you.

How to Activate Self-Exclusion

• 1
  Log in to your khalibet account

  Access your account using your registered username and password. Self-exclusion can be activated even if you feel the urge to gamble — there is no waiting period before the tool becomes available.
• 2
  Navigate to Account Settings > Responsible Gaming

  The Responsible Gaming section is clearly labelled in the main account menu. It is accessible from every page while logged in.
• 3
  Select "Self-Exclusion" and choose your duration

  Choose from the available periods (6 months, 1 year, 3 years, or permanent). Read the summary of what self-exclusion means for your account before confirming.
• 4
  Confirm your decision

  You will be asked to confirm your choice once. Upon confirmation, the self-exclusion takes effect immediately — no further action is required. You will receive an email confirmation at your registered address.
• 5
  Contact support if you need additional help

  If you are having difficulty activating self-exclusion, or if you feel you need immediate support, email our team at support@khalibet. We will process the self-exclusion on your behalf within one business day.

6. Recognising Problem Gambling

Problem gambling is defined as gambling behaviour that disrupts your personal, financial, or professional life. It can develop gradually and is often difficult to recognise from the inside. The following are well-established warning signs that your relationship with gambling may have shifted from recreational to harmful:

Experiencing one or two of the above signs occasionally does not necessarily mean you have a gambling problem. However, if several of these patterns are present consistently over a period of weeks, it is important to take them seriously and seek support. The earlier you reach out, the easier it is to regain control.

7. Self-Assessment Checklist

The following checklist is adapted from widely used responsible gambling screening frameworks. Read each question honestly and consider how often the statement has been true for you over the past 30 days. If the answer to three or more questions is "often" or "always", we strongly encourage you to activate a cooling-off period or self-exclusion and reach out to our support team.

8. Getting Help & Contacting Support

If you feel that gambling is causing harm to you or someone close to you, reaching out for help is the most important step you can take. khalibet's dedicated responsible gaming support team is here to help — without judgement, and with complete confidentiality.

Contact khalibet Support

Our support team can help you activate any responsible gaming tool, answer questions about your account activity, process a self-exclusion on your behalf, or simply provide a compassionate ear if you need to talk through your concerns. We aim to respond to all responsible gaming requests within one business day, and most requests are handled within a few hours.

Tips for Maintaining Healthy Gambling Habits

For players who enjoy khalibet recreationally and want to keep it that way, the following practical habits will help you stay in control over the long term:

• Set a strict entertainment budget for gambling each month — in BDT — and treat it as a cost of entertainment, not an investment.
• Never chase losses. If you have reached your session loss limit, close the app and return another day with a clear head.
• Take regular breaks. The session time reminder tool is your friend — use it.
• Only play when you are in a positive, relaxed state of mind. Gambling while stressed, tired, or emotional dramatically increases risk.
• Balance your gambling time with other leisure activities — cricket watching, time with family, exercise, and social activities in your city.
• Review your account transaction history at least once a month to maintain an accurate picture of your gambling expenditure.
• Talk openly with a trusted friend or family member about your gambling activity. Transparency is one of the most powerful safeguards.